Add image of gift box – I am getting some done but use the old one for now!

All of the items you see on our website are available to buy online. Simply click on the item you wish to buy, enter the right quantity in the box and click 'add to basket'. You can then go back and add additional items to your shopping basket or 'proceed to checkout'. You will need to go to the Home page to view your cart.

Please note that in order to complete your order, you will need to either click through to Paypal to complete the transaction or you can ring us to pay by credit card over the phone.

We are committed to protecting your privacy; we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly to process your order, and secondly to provide you with the best possible service.

Bish Bosh Becca never sells or otherwise passes on to third parties any personal information you provide.

If for any reason you have a complaint about the Bish Bosh Becca website please do not hesitate to contact us via any of the methods described on our contact page. We approach all criticism and complaints with the highest regard and it is our policy to address all complaints within five working days.

We do apologise if an item you would like to order is sold out. Our stock availability is automatically refreshed on the website, but occasionally a number of customers place an order for the same item at the same time. If there are any problems with an order you place, we will.

Yes. Most of our jewellery can be modified to suit your requirements. The lengths of our necklaces, earrings and bracelets can be adjusted, and earring fittings can be changed to fish hooks, studs. We also have a variety of other Swarovski crystal and pearl colours available if you are looking for something to match your colour scheme. Please contact us prior to ordering to enquire about any particular adjustments which you would like and we'll let you know if it is possible and if there will be any extra costs involved.

In addition, we also offer a full bespoke service to ensure that you have the most perfect accessories. Simply tell us what you want and we will design and make your jewellery exactly to your requirements. Please note that bespoke items, or items which have been tailored to your individual requirements, are non-returnable.

No, Bish Bosh Becca does not produce a catalogue. New products are added straight to the website so please do visit our website regularly. Or why not sign up to our newsletter and we will keep you updated on new products by email.

There are a number of different ways you can get in touch with us.

Please click here to go to our contact page.

In most cases repairs to items will be made free of charge for up to six months from date of purchase, after which time a charge may apply.

Your legal rights are not affected.

You will have received your gift voucher in the form of an email with a unique code identifying you and the value of the voucher. Simply shop the site in the normal way, and when you checkout enter the unique voucher number on your account page. The value of your voucher will be deducted from the total value of the order.

You can use a gift voucher to cover either part or the full value of your order. You do not need to use the full value of your voucher at once. Any money left on the voucher will remain as a credit to you & can be used at a later date (within the one year validity period of the voucher).

Yes. You will have the option, during the checkout process, to add a handwritten gift card to your order free of charge. All you need to do is fill in the gift recipient’s name and the message you would like us to handwrite on the gift card and we'll do all the rest.

You can also pay by credit card over the phone. If you would like to pay this way please place your order online as normal and when you reach the payment page select Credit card by phone as the payment method and enter any comments.

Your card will be debited as soon as you complete payment with Paypal. You will receive confirmation from Paypal that the payment has been received & from us that your order has been received.

If there is any problem with your card, we will receive a warning and we will contact you to verify your details. This is to protect all our customers from fraudulent use of their cards.

Paypal accepts all major credit and debit cards. If you wish to pay by card over the phone we regret that we are unable to accept American Express.

Yes, all payments are protected and secure. We use Paypal. When the order is placed at our website you will be forwarded to PayPal’s site to take card payment. They use the highest level of SSL (secure socket layer) encryption to ensure your card details are always protected and secure. We, at Bish Bosh Becca, never receive your card details and do not keep them on file.

When we confirm that your order has been posted we will give you a Royal Mail tracking number. This can be tracked through The Royal Mail website. Please be aware though that first class recorded delivery are only tracked when posted and delivered. Special Delivery tracks your order through its entire journey to you.

Yes we do. Payment for orders can only be made in pounds sterling (£) but Paypal will convert this into the relevant currency for your records. Please refer to our for further information on the applicable delivery charges.

Yes. It is easier if you could order online through Bish Bosh Becca, as we then have a record of your order and delivery address. However we appreciate that some customers would prefer not to complete payment through Paypal, so we can take payment over the phone if you prefer.

Call 07974 069245 or email us

Items that are in stock will normally be dispatched within 2 working days. Occasionally, at times of very high demand, it may take us up to 3 working days to process and dispatch your order. If this is the case we will contact you and confirm the dispatch date. If you need your order by a specific date please tell us this by entering it in the "order comments, special requests" on checkout or by phone or email. We will do everything in our power to get your jewellery to you by your required date. Once the item is dispatched, delivery in the UK should be next day. Outside of the UK, shipping time varies widely depending on the destination so the final arrival date will depend on the local postal network in your country, however in our experience orders arrive anywhere in the world within 10 working days of shipping confirmation.

Delivery charges are as follows. Deliveries will require a signature on arrival except for Airmail deliveries

1st class recorded delivery, BFPO and non mainland UK & Europe airmail £2.45 or

Special next day delivery £5.00 or

Airsure to non mainland UK and Europe £5.00 or

In the event of a postal strike you can choose Courier Delivery. £4.00

No problem at all, just give us the delivery details at checkout and we’ll deliver to it.

We deliver to all countries within Europe. We also deliver to Australia, New Zealand, Canada & the US as standard. We will consider other countries on a case by case basis, however, for the purpose of protecting our customers from fraudulent transactions, we reserve the right to decline orders from countries deemed to be high risk. Please contact us if your country does not appear in the drop down menu of standard countries we deliver to.

Yes. You or someone else should need to sign for the delivery. If no one is available then most postal services will leave you a card and take it back to their sorting office, you can pick it up there or arrange redelivery.

Within the UK, when we dispatch your order we will update it with the tracking number for your parcel. You can then track this via the Track & Trace service online.

For International orders, although we pay for the priority tracking service, in fact as soon as it arrives in the destination country the tracking stops as local postal services do not provide tracking information for foreign parcels (very helpful!). However, IF the parcel does not arrive we do have the ability to start a search and reclaim procedure so you will not be charged for lost parcels.

If you are worried and it has been longer than our suggested delivery time, then please send us an email or give us a call and we will do what we can to find your parcel or arrange a new one for you.

Each and every purchase from Bish Bosh Becca no matter how small, will be gift wrapped free of charge. Your order will then be beautifully wrapped by us in one of our black branded gift boxes; it will then be tied with ivory satin ribbon. If you require a personalized gift card to be sent with your order, we will even handwrite that for you at no extra cost. Just enter your message in the message field.

Orders that appear to create a set, for example matching earrings and necklace will be gift wrapped in the same box. If you would like them packaged separately please let us know.

Within the EU all duties are already paid. Outside of the EU, any customs or import duties are levied once the package reaches your country. These duties and any additional charges for customs clearance must be borne by you. However, in our experience, most orders are usually under the threshold for import duties so no additional charges are added. To be absolutely sure, you may want to contact your local customs office for further information.

Please return the jewellery to us (or call first) explaining the fault. If the item is faulty, we will refund the cost of the item, including original delivery costs to you, plus delivery costs incurred by you when returning the item to us by postal service.

Yes you can. You will need to notify us within 7 days of receipt and return the item to us in its original state with all packaging intact and we will then refund you or arrange a replacement. Please see our terms and conditions for details.

When the item is a Christmas present the 7 days will be from 25th December rather than from receipt.

If it is a gift for a specific date (Birthday, anniversary etc) let us know and we will extend your 7 day guarantee so that you get 7 days from the special date. Please bear in mind that we lose about 20% of the cost of every piece that is returned in postage and non refundable order processing and credit card charges. So please do not order items on a trial basis as these costs damage our business and mean, in future, we won't be able offer people the great prices we do at the moment. Thank you.

No problem, this does happen. Providing the item has not been worn and is in its original condition then we will happily allow you to exchange the item for something more suitable. However, only the sender can request a refund.

We want you to be so delighted that you can't help telling all your friends! When you receive your jewellery if for any reason you are not completely satisfied, please return it to us at:

Bramhill Newlands Rd Ruishton Taunton Somerset TA3 5JZ

Including all original gift packaging and taking care to make sure the jewellery is adequately protected.

Freshwater pearls are delicate items which can be harmed unless looked after correctly. The products that harm pearls the most are the perfumes, hair sprays, cosmetics and make up that we wear every day. Along with other household chemicals, if sprayed near pearls these products can build up on the pearl and damage the surface of the pearl. The surface can become marked, dull, pitted and lose that luminous lustre that defines a freshwater pearl.

• Put your pearls on after you have applied make-up, perfume and hair sprays.
• Don’t spray perfume on the neck area where the pearls will actually sit.
• Avoid touching your pearls when you have just applied hand cream and remove your pearls before applying cleansers or night creams.
• Put them back in their original container, or a velvet lined box. Never store them in plastic.
• Do not put your pearls anywhere hot as the heat will discolour them. Do not steam clean them for the same reason.
• Do not clean pearls using any of the jewellery cleaners made for gold or silver jewellery.
• Also do not use the ultrasonic cleaning sets as the vibrations can cause the pearls to rub against each other.

By following these basic guidelines, your will ensure that your freshwater pearls stay as beautiful as they are when you receive them.

Jewellery and gemstones require special care when wearing, storing, or cleaning. Here are some Do's and Don'ts:

Don't wear fine jewellery when doing housework or gardening.

Don't heap your jewellery into one drawer.

Remember a diamond ring can scratch that pearl necklace.

Keep them separate and ideally wrapped in velvet, paper, or silk.

Tarnish is a product of oxidation, caused by the interaction of silver jewellery with certain elements such as oxygen or sulfur as well as with certain acids. Tarnishing on silver jewelry, when worn on a regular basis, usually does not occur. Storage for a prolonged time causes silver jewelry to tarnish. Contact with rubber bands may cause tarnish - the sulfur in rubber is a catalyst for tarnish. Taking a medication that changes the acidity of your skin may cause silver jewelry to tarnish.

To keep your silver tarnish-free, frequently clean your silver in a mild dishwashing liquid diluted in water. Thoroughly dry your silver jewellery after exposure to water. Store silver in a dry container or a plastic bag with anti-tarnish paper.

To remove tarnish or oxidation film from silver you can use fresh, uncontaminated commercial silver dip liquid, polish paste or polish cloth, available in jewelry supply or hardware stores. Make sure there are no loose stones or parts. Limit the gemstone's exposure to silver cleaners - cleaners may harm certain kinds of gemstones. Please read the cleaning product's instructions before cleaning. Thoroughly rinse jewelry after cleaning, and dry with a soft cloth until it's completely dry.

When you have received your lovely jewellery, no matter how much it costs or what it is made from, you will love it and cherish it. To help you look after it and keep it in the best condition we have put a few tips and suggestions together for you.