Delivery and Returns

Delivered With Care

Boxes are amply sized and your items are well-protected.

All items are gift wrapped in a matt black box tied with ivory satin ribbon. A gift card will be enclosed with every order. Please let us know if you would like a message hand written on the gift card.

Children's jewellery will be sent in an amethyst coloured box with ivory satin ribbon and a gift card will be enclosed as well.

Bridal jewellery will sent in a glossy white box tied with organza and satin ribbon and a gift card.

We now offer two luxury gift wrap services. There is a small charge for the luxury option.

We ship worldwide using Royal Mail. Standard shipping to the UK is 1st class recorded. Express next day and Saturday delivery are Special Delivery.

Overseas post is sent tracked and signed for (when available) otherwise it is sent tracked.
UK orders over £100 are sent free of charge

UK delivery service

Cost

Delivery time

Standard delivery (under £100)

£2.95

3-5 working days

Standard delivery (over £100)

FREE

3-5 working days

Express delivery (orders placed before 2pm)

£7.00

Delivery on the next working day

Express Saturday Delivery (orders placed before 2pm on Friday)

9.00

Delivery on Saturday

Delivery to Europe

£8.00

5-7 working days

Delivery to rest of the world

£8.00

7-10 working days

Returns Policy

Bish Bosh Becca endeavours to supply the highest quality goods and service and operates a simple returns policy.

Please notify by email info@bishboshbecca.co.uk with details of your order number and item(s) you wish to return BEFORE returning anything back to us.

If you are not happy with anything you buy from Bish Bosh Becca please return it to us within 7 days. We will be happy to exchange or refund providing the items are returned complete, in perfect condition and in their original packaging. All items that are made to order or made to measure are non-returnable, unless they are faulty.

Please note that gift wrapping service charges and any special delivery service charges are not refundable.

Bish Bosh Becca’s 7 Day Returns Policy is an addition to your statutory rights and Consumer Protection (Distance Selling) Regulations 2000. Please see our terms for more information.

Any item returned outside of our 7 day return period, but received within 30 days of delivery, may be subject to credit at the discretion of Bish Bosh Becca providing goods are in original condition and packaging.

We are only able to process returns and refunds when dealing with the original purchaser of the goods. Although we are happy to exchange such items.

Making Returns

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to:

Bish Bosh Becca, Hillcote, Bartley Heath, North Warnborough, RG29 1HD.

Telephone: 07974 069245 (International +44 7974 069245)
VAT Registration No: 172 6805 95

Since Bish Bosh Becca cannot be held responsible for goods until they arrive at our premises and unsuitable items are returned to us at your cost, we strongly recommend that you return your item using one of Royal Mail’s tracked services. This will insure you for the value of your goods and will also allow you to track your order via http://www.royalmail.com/.

Refunds

Your card will be refunded within 7 days of us receiving your return and you will receive an email confirmation to let you know. Depending upon the banks and your card issuer, it can take several further days for the refund to appear in your account.

Lost Goods

All orders are sent tracked with Royal Mail. Your tracking number will be given after your order has been dispatched. You can also find the tracking number under the order details in your account.

Please see www.royalmail.co.uk to track your order.

If you are in the UK and you have not received your goods within 7 days of the dispatch email being received, please contact us at info@bishboshbecca.co.uk  We will take up the matter with Royal Mail to rectify the situation.

*Please be aware that it is your responsibility to provide full and correct delivery details including postcode (if applicable). We are unable to accept responsibility for orders which fail to be delivered due to an incomplete or incorrect delivery address or post code.