General

How should I look after my jewellery?
Is it possible to modify your jewellery especially for me?
Do you have a catalogue?
Stamping Information
I have received a gift and I don’t like it. What shall I do?

Ordering

Which cards do you accept?
Can I order over the phone?
Do you accept orders placed from abroad?
Is it safe to order online?
When will my account be debited?
How will my order be packaged and do you offer a Gift Service?
I am buying a gift. Can I add a gift message?
When will my account be debited?

Delivery

How quickly will my order arrive?
What if I need my order really quickly?
What if I'm not in to sign for the package?
What happens if my order does not arrive?
Do I have to pay import charges?

Returns

What happens if I need to return an item?
How do I return goods?
What happens if I order the wrong size and need to exchange it?