Terms and Conditions

Delivered With Care

All items are gift wrapped in a matt black box tied with ivory satin ribbon. A gift card will be enclosed with every order. Please let us know if you would like a message hand written on the gift card.

Children's jewellery will be sent in an amethyst coloured box with ivory satin ribbon and a gift card will be enclosed as well.

We now offer two luxury gift wrap services. There is a small charge for the luxury option.

Our Products

Every effort has been made to represent the products accurately, however, each piece has been made individually and some variations can occur. Semi-precious stones often do not match exactly adding to their unique quality. We cannot accept responsibility for any variation in colour caused by the browser, software or computer system used by you, the customer. All sizes are approximate. Items which are hand made are subject to slight variations. The photographs shown on this website depict a representation of the completed article and are given in good faith, however we cannot guarantee are absolutely correct. Cultured freshwater pearls and semi-precious stones are natural products used in the making of our jewellery. Please note that the colours/shapes/sizes and quality of the pearls/stones may vary slightly. Illustrations are not necessarily to scale. We endeavour to match pearls/stones as closely as possible to customer requirements, however a perfect match cannot be guaranteed.
All of the designs are automatically protected under "Design Right" and remain our intellectual property which means that to use these designs for any purpose without our permission would be an infringement of UK Patent Law.
The images on the site are for informational purposes only and are automatically protected by UK copyright law. They should not be downloaded or printed for any purpose other than legitimate use related to the company.
Any infringement of design right or copyright (such as use by other jewellers) would entitle us to take civil action in court with a view to seeking damages.

Cancelling Your Order

If you are a consumer contracting with us online or by telephone and would like to cancel the contract for your order, you can do so at any time up to 7 working days after the day of receipt of goods. You must inform us of your request to cancel your contract in writing. Your written cancellation request can be emailed to info@bishboshbecca.co.uk

If your order has already been dispatched, you will be responsible for returning the goods to us promptly from your notification at your cost. If you fail to return the goods to us, we reserve the right to arrange for the goods to be collected by courier at your cost. If you have paid a standard delivery charge, this will be refunded if you are cancelling the contract for your complete order only. Extra services such as Express Delivery or gift wrapping requested by you form part of a separate contract and are non-refundable once your order has been dispatched.

The regulations do not apply to some items and full details of your rights under the Distance Selling Regulations are available from Consumer Direct, your local Citizen's Advice Bureau or Trading Standards.

Returns Policy

Bish Bosh Becca endeavours to supply the highest quality goods and service and operates a simple returns policy.

Please notify by email info@bishboshbecca.co.uk with details of your order number and item(s) you wish to return BEFORE returning anything back to us.

If you are not happy with anything you buy from Bish Bosh Becca please return it to us within 7 days. We will be happy to exchange or refund providing the items are returned complete, in perfect condition and in their original packaging. We are unable to accept the return of earrings in compliance with current Health & Hygiene Regulations, except in the unlikely event they are faulty. All items that are made to order or made to measure are non-returnable, unless they are faulty.

Please note that gift wrapping service charges and any special delivery service charges are not refundable.

Bish Bosh Becca’s 7 Day Returns Policy is an addition to your statutory rights and Distance Selling Regulations. Please see our terms for more information.

Any item returned outside of our 7 day return period, but received within 30 days of delivery, may be subject to credit at the discretion of Bish Bosh Becca providing goods are in original condition and packaging.

We are only able to process returns and refunds when dealing with the original purchaser of the goods. Although we are happy to exchange such items.

Making Returns

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to:

Bish Bosh Becca, Hillcote, Bartley Heath, North Warnborough, RG29 1HD

Telephone: 07974 069245 (International +44 7974 069245)
VAT Registration No: 172 6805 95

Since Bish Bosh Becca cannot be held responsible for goods until they arrive at our premises and unsuitable items are returned to us at your cost, we strongly recommend that you return your item using one of Royal Mail’s tracked services. This will insure you for the value of your goods and will also allow you to track your order via http://www.royalmail.com/.

Refunds

Your card will be refunded within 7 days of us receiving your return and you will receive an email confirmation to let you know. Depending upon the banks and your card issuer, it can take several further days for the refund to appear in your account.

Lost Goods

Please contact us if you have not received your goods within 7 days of the dispatch email being received info@bishboshbecca.co.uk  We will take up the matter with Royal Mail to rectify the situation.

*Please be aware that it is your responsibility to provide full and correct delivery details including postcode (if applicable). We are unable to accept responsibility for orders which fail to be delivered due to an incomplete or incorrect delivery address or post code.

Prices and Payment

All prices are in £ sterling and do include UK VAT.

Bish Bosh Becca accepts most credit and debit cards, including Visa, MasterCard, Switch and Delta. We are sorry but we do not accept American Express. Payment is made with my payment service provider, Paypal. You will be directed immediately to their secure server for immediate authorisation. Once we have received authorisation from my Payment Service Provider we will dispatch your order. Credit card details are not recorded or stored in our database, or viewable by any of our staff.

Postage

Products will be sent out to you by:
1st class recorded delivery and bfpo £2.95
or
Special next day delivery £6.50 (orders placed before 12pm will be dispatched same day with delivery by 1pm the following working day. Orders placed after 12pm will be posted the next working day). Orders placed before 12pm on Friday will arrive on Monday unless Saturday delivery option has been selected).
or
Airsure to non mainland UK,Europe  and worldwide £8.00
Where Airsure delivery is not available the order will be sent by International signed For.

All postage options require a signature upon delivery, so please ensure that you specify a delivery address where someone will be available to sign for your order

We aim to despatch next working day and will do our best to fulfil this.
These Terms and Conditions do not affect any of your statutory rights.

Tax Charges

All prices are inclusive of VAT. Orders made from outside the UK or the European Union, are VAT free.

Your Responsibility

Delivery will be made to the address supplied by you at the time of ordering. Therefore, it is your responsibility to ensure you provide full and correct delivery details including postcode (if applicable). We are unable to accept responsibility for orders which fail to be delivered due to an incomplete or incorrect delivery address or post code.

Your order details will be displayed on screen prior to completing your order to allow you to check the details you are providing us. In addition, you will also receive a confirmation email following placement of your order to further allow you to check the details you have provided. It is your responsibility to notify us of any error you have made by emailing us with the correct details and your order number prior to dispatch of your order. We are unable to adjust your delivery address once your order has been dispatched.

In the event your order has not arrived due to providing an incorrect delivery address, Royal Mail will usually return the order to sender. In this case, we will issue a refund once we receive your returned order (excl. P&P charges) and you will receive a Refund Confirmation email to inform you that your card or PayPal account has been credited. If your order is still required, you will need to place a separate order and ensure the correct details are supplied.

Complaints

Bish Bosh Becca values every customer and guarantees to respond to any complaint within 5 working days. Please see below for details on how to contact us.

Contact Us

If you need to reach us, please contact us in one of the following ways:

Email: info@bishboshbecca.co.uk
Telephone: 07974 069245 (International +44 7974 069245)
Mail: Bish Bosh Becca, Hillcote, Bartley Heath, North Warnborough, RG29 1HD

Newsletter

When ordering from us you will automatically be subscribed to our free newsletter. If you would prefer not to receive it you can unsubscribe easily by clicking on the link in the email and your email address will be removed from our mailing list.