Delivery and Returns Information

Delivered with Care

All items are gift wrapped in a matt black box tied with ivory satin ribbon. A gift card will be enclosed with every order. Please let us know if you would like a message hand written on the gift card.

Children’s jewellery will be sent in an amethyst coloured box with ivory satin ribbon and a gift card will be enclosed as well.

Bridal jewellery will sent in a glossy white box tied with organza and satin ribbon and a gift card.

We now offer two luxury gift wrap services. There is a small charge for the luxury option.

We ship worldwide using Royal Mail. Standard shipping to the UK is 1st class recorded. Express next day and Saturday delivery are Special Delivery. All orders placed by 11:30am will be sent out the same working day.

Overseas post is sent tracked, we can send orders by express courier if an overseas order is required quickly. Please contact us for a quote.

UK orders over £100 are sent free of charge. If you select express delivery for a free delivery order, your order will be received the day after it is posted (THIS MAY NOT BE THE SAME DAY AS YOU PLACE YOUR ORDER).

UK delivery serviceDelivery time
Standard delivery (under £100)3-5 working days
Standard delivery (over £100)3-5 working days
Express delivery (orders placed before 11:30am)Delivery on the next working day
Express Saturday Delivery (orders placed before 11:30am on Friday)Delivery on Saturday
Delivery to Europe5-7 working days
Delivery to rest of the world7-10 working days

These delivery times are a guide and are estimated, except for express delivery

Please see www.royalmail.co.uk to track your order.

If you are in the UK and you have not received your goods within 7 days of the dispatch email being received, please contact us at info@bishboshbecca.co.uk  We will take up the matter with Royal Mail to rectify the situation.

*Please be aware that it is your responsibility to provide full and correct delivery details including postcode (if applicable). We are unable to accept responsibility for orders which fail to be delivered due to an incomplete or incorrect delivery address or post code.

Delivery and promotions

If you take advantage of a promotional code, the reduction is applied only to the price of the product and not the delivery cost. Any free delivery offers refer to UK delivery only.

Import Duties and Customs:

When ordering to a country outside of the UK, your items may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Returns and Cancellations

For most products, you have 14 days to notify Bish Bosh Becca –if you want to return or exchange the item and another 14 days to send them back. The return period will expire 28 days from the day on which you receive the goods you have ordered. This applies to cancelable goods (there’s a guide below to help you see what’s cancelable and what isn’t).

How to cancel your order, or return or exchange a product

Contact Bish Bosh Becca at info@bishboshbecca.co.uk to let us know that you wish to cancel your order, or return or exchange a product

Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, before you’ve spoken to us and agreed that doing so won’t affect any refund you may be entitled to.

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back).

Gift Cards

Gift Cards or vouchers cannot be returned or refunded, except in accordance with your legal rights. Gift Cards cannot be exchanged for cash or transferred for value

What you can’t send back

Unfortunately, some items are non-cancellable and non-refundable:

  • Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the Partner to all customers), is personalised or otherwise can’t be resold due to a bespoke element
  • Perishable products (like food or flowers)
  • Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics
  • Personal items sold with a hygiene seal (like earrings, cosmetics or underwear) where the seal is broken, and material face masks

To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering.

In the case of exchanges, a re-delivery charge will apply of £3 to UK addresses and £12 to international addresses.

If it is an international return, please clearly label the package “Returned for refund” or “Returned for repair”.  This will help to ensure that your returned goods are not held in UK customs, which could otherwise result in delays in processing your refund or you may become liable for customs charges.  We will not pay custom charges for returned goods

How do I cancel my order?

If your order hasn’t been accepted or dispatched just yet, the best thing to do is contact us to let us know that you wish to cancel the order by either:

However, if your order has already been dispatched or you’ve received it, please see how to return your order

Making Returns

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to:

Bish Bosh Becca, Watergate Farm, Advent, Camelford, PL32 9QL

Telephone: 07974 069245 (International +44 7974 069245)

VAT Registration No: 172 6805 95

Since Bish Bosh Becca cannot be held responsible for goods until they arrive at our premises and unsuitable items are returned to us at your cost, we strongly recommend that you return your item using one of Royal Mail’s tracked services. This will insure you for the value of your goods and will also allow you to track your order via http://www.royalmail.com/.

Refunds

Your card will be refunded within 7 days of us receiving your return and you will receive an email confirmation to let you know. Depending upon the banks and your card issuer, it can take several further days for the refund to appear in your account.