For most products, you have 14 days to notify Bish Bosh Becca –if you want to return or exchange the item and another 14 days to send them back. The return period will expire 28 days from the day on which you receive the goods you have ordered. This applies to cancelable goods (there’s a guide below to help you see what’s cancelable and what isn’t).
How to cancel your order, or return or exchange a product
Contact Bish Bosh Becca at firstname.lastname@example.org to let us know that you wish to cancel your order, or return or exchange a product
Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, before you’ve spoken to us and agreed that doing so won’t affect any refund you may be entitled to.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back).
Gift Cards or vouchers cannot be returned or refunded, except in accordance with your legal rights. Gift Cards cannot be exchanged for cash or transferred for value
What you can’t send back
Unfortunately, some items are non-cancellable and non-refundable:
- Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the Partner to all customers), is personalised or otherwise can’t be resold due to a bespoke element
- Perishable products (like food or flowers)
- Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics
- Personal items sold with a hygiene seal (like earrings, cosmetics or underwear) where the seal is broken, and material face masks
To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering.
In the case of exchanges, a re-delivery charge will apply of £3 to UK addresses and £12 to international addresses.
If it is an international return, please clearly label the package “Returned for refund” or “Returned for repair”. This will help to ensure that your returned goods are not held in UK customs, which could otherwise result in delays in processing your refund or you may become liable for customs charges. We will not pay custom charges for returned goods
How do I cancel my order?
If your order hasn’t been accepted or dispatched just yet, the best thing to do is contact us to let us know that you wish to cancel the order by either:
If your order has already been dispatched or you’ve received it, please see how to return your order
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to:
Bish Bosh Becca, Watergate Farm, Advent, Camelford, PL32 9QL
Telephone: 07974 069245 (International +44 7974 069245)
VAT Registration No: 172 6805 95
Since Bish Bosh Becca cannot be held responsible for goods until they arrive at our premises and unsuitable items are returned to us at your cost, we strongly recommend that you return your item using one of Royal Mail’s tracked services. This will insure you for the value of your goods and will also allow you to track your order via http://www.royalmail.com/.
Your card will be refunded within 7 days of us receiving your return and you will receive an email confirmation to let you know. Depending upon the banks and your card issuer, it can take several further days for the refund to appear in your account.