Frequently Asked Questions
Have a look below at our categorised frequently asked questions, to see if we can answer your query quickly.
If the answer you seek is not in the FAQs below, you can always reach us here.
General
Please see our Jewellery Care Guide here.
Yes! Most of our jewellery can be modified to suit your requirements. The lengths of our necklaces, earrings and bracelets can be adjusted, silver can be changed to gold and earring fittings can be changed to fish hooks, studs or clips-on in most cases.
We also have a variety of other Swarovski crystal and freshwater pearls available if you are looking for something to match your colour scheme.
Please contact us prior to ordering to enquire about any particular adjustments which you would like and we’ll let you know if it is possible and if there will be any extra costs involved.
If you would like to talk to us about your jewellery requirements, please email us at info@bishboshbecca.co.uk. We really would love to help.
Please note that items which have been tailored to your individual requirements, are non-returnable.
No, Bish Bosh Becca does not produce a catalogue. New products are added straight to the website so please do visit our website regularly.
Or why not sign up to our newsletter and we will keep you updated on new products by email, we will also give you 10% off your first order to welcome you. You can sign up at the bottom of this page.
At the moment we are only able to handstamp, but hope to offer engraving in the near future. So please note that the letter and numbers are hand stamped letter by letter, or number by number using old fashioned metal punches.
They are not machine engraved and might not be perfectly aligned. We think this adds to your jewellery’s unique charm.
All the numbers and letters are hand stamped letter by letter or number by number using old fashioned metal punches. It is not machine engraved and will not be perfectly aligned and straight. We think this adds to its unique charm and creates a piece that is bespoke to you
Unfortunately we are only able to process returns and refunds when dealing with the original purchaser of the goods. This is to protect the security interests of the original purchaser.
If you are unhappy with your gift, please inform the original purchaser so that they can return the gift to us for a full refund. Or we are happy to exchange the item if you are not comfortable having this conversation.
We have a legal document that sets out of legal policy that complies with the latest privacy policy legislation (GDPR). It can be found here.
To reassure you we only use your details to process your order. We do not hold your payment details. We only send you our newsletter, when you have expressly requested it. And finally we never pass your details on to anyone else.
EU customers may have to pay VAT, Custom charges and possibly a handling fee from the delivery company on delivery of their order from Bish Bosh Becca.
Each country has its own rules and regulations so please do check your countries requirements before placing an order. Bish Bosh Becca is not liable for these charges.
If you have forgotten your password, follow the “Forgot My Password” link at the bottom of the page.
Follow the steps and click RESET PASSWORD. We will send a link to the email address you have provided, which will enable you to reset your password
You are able to edit your personal details such as your name, phone number, email address and password from within My Account.
You can sign up to hear from us about new product launches, competitions, sales and exclusive offers via Bish Bosh Becca’s newsletter. Once signed up, you can unsubscribe at any time either via the ‘Unsubscribe’ link on the bottom of each newsletter.
Your privacy is important to us and we never release your personal details to any outside company for mailing or marketing purposes. We treat all of your Personal Information as confidential and we fully comply with all applicable UK Data Protection and consumer legislation. We confirm that any Personal Information which you provide to us and any User Information, from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
• Processing your orders, including dispatch, payment and returns
• To prevent or detect fraud or abuses of our website
• To enable third parties to carry out technical, logistical or other functions on our behalf
• For statistical or survey purposes to personalise and improve this website and its services to you
• To administer this website
• If you consent, to notify you of products or special offers that may be of interest to you.
You agree that if we are requested by the police or any other regulatory or government authority investigating illegal activities to provide your Personal Information and/ or user information, we are entitled to do so.
Read our Privacy Policy here.
Ordering
We accept Visa Debit, Visa Credit, MasterCard, Maestro and Solo cards and Paypal.
That is no problem, we can easily exchange the chain for you. If it is a pendant or locket, just keep hold of everything and just send the chain back to us, wrapped in the white wadding from the box.
We can then send you the correct length. If the chain is more expensive we can send you a paypal invoice to pay the difference.
We are happy to discuss any requirements you have over the phone or by email. However with the introduction of GDPR we have taken the decision to only accept orders through the website, or by sending you a Paypal invoice.
When it comes to placing an order particularly for personalised items, we strongly suggest ordering online. That way both of us will have a written record of your order.
However, if your computer is having one of those days and you’re at the end of your tether, get in touch with us and we can do everything we can to help.
Yes we do. Payment for orders can only be made in pounds sterling (£) using one of the following payment cards: Visa, MasterCard, Solo, Switch, Visa Debit, Visa Electron and Switch.
We use an industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event that someone else intercepts it.
Every time you enter an area of our website that requires sensitive information such as your credit card details, a padlock will appear at the bottom of your screen, indicating that the site is secure. SSL encrypts your credit card number, name, address, phone number and identification number as it travels through the internet. This means that it cannot be read by anyone other than the secure server.
Once each payment has been validated and authorisation approved, your card details are deleted. Your card details are not held on the internet.
Once you have entered all of your billing and delivery address details and order information in the checkout process, you will be asked to enter your payment details. Once you have done this and you click the ‘proceed’ button, your card will then be debited, subject to card approval.
All Bish Bosh Becca pieces will be beautifully gift wrapped in our branded boxes, black for our women’s range, amethyst for children, and white for bridal. The boxes are tied with a satin or organza and satin ribbon and a gift card included, we are happy to handwrite a special message on the gift card if we are sending it direct for you. This service is free of charge.
There is a selection of gift cards you can choose at checkout.
For a small charge we offer luxury gift wrap. Perfect if you are short of time and need something special, or we are sending it direct for you.
We can send directly to your gift recipient.
Yes. You will have the option, during the checkout process, to add a handwritten gift card to your order free of charge. All you need to do is fill in the gift recipient’s name and the message you would like us to hand write on the gift card and we’ll do all the rest.
If your item is in stock we prepare your order immediately and you will only have a limited window to amend or cancel your order.
Please email us as soon as you can here so we can confirm whether we can amend or cancel your order
At the moment we do not offer gift vouchers but we are working on being able to offer them in the future.
Delivery
Your Bish Bosh Becca order will usually be dispatched next working day by first class Royal Mail which usually takes 1-2 days to arrive. However, this is not guaranteed by Royal Mail and may take longer.
International orders are sent via Royal Mail’s International tracked for service. The carrier outside the UK will depend on the destination country.
The delivery time varies dependent on destination but generally is up to 7 days for Europe and 10-14 days worldwide. Please see www.royalmail.co.uk for further details.
We do offer a next day express delivery service and a guaranteed Saturday delivery service within the UK. Simply place your order before 11:30am and we’ll rush it to you the next day.
We can also obtain an express courier quote for overseas delivery.
In the UK if you are not at home when delivery is attempted, the post office will leave a card and return the package to your local depot for collection or redelivery.
Covid may have changed this procedure and some post workers will sign for you.
All orders are sent tracked. The tracking number is given when your order is dispatched. It can also be found under the order details on your account.
Please see www.royalmail.co.uk to track your order. If you are still concerned please do contact us and we can investigate further.
Any customs or import duties are levied once your goods reach their destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Bish Bosh Becca will not be held liable for any import charges whatsoever.
Returns
We appreciate that sometimes you may change your mind about your order.
We will happily exchange or refund your order so long as:
- you contact us to request a return within 14 days of receipt, and;
- you return it to us, unworn and in its original condition and packaging within 14 days of the return being authorised.
Do please be aware, however, that we cannot, issue refunds or exchanges for personalised items made especially for you unless they’re faulty.
We are also unable to refund the cost of the luxury gift wrap or delivery charges.
That’s fine, as long as the item hasn’t been personalised especially for you, and is returned unworn with all the original packaging and receipt within 28 days of purchase.
We strongly recommend returning goods by using the Royal Mail ‘Signed For’ service as we cannot be responsible for goods that are lost or damaged in transit.
