General
- How should I look after my jewellery?
Please see our Jewellery Care Guide here.
- Is it possible to modify your jewellery especially for me?
Yes. Most of our jewellery can be modified to suit your requirements. The lengths of our necklaces, earrings and bracelets can be adjusted, silver can be changed to gold and earring fittings can be changed to fish hooks, studs or clips-on in most cases.
We also have a variety of other Swarovski crystal and freshwater pearls available if you are looking for something to match your colour scheme.
Please contact us prior to ordering to enquire about any particular adjustments which you would like and we’ll let you know if it is possible and if there will be any extra costs involved.
If you would like to talk to us about your jewellery requirements, please email us at info@bishboshbecca.co.uk . We really would love to help.
Please note that items which have been tailored to your individual requirements, are non-returnable.
- Do you have a catalogue?
No, Bish Bosh Becca does not produce a catalogue. New products are added straight to the website so please do visit our website regularly.
Or why not sign up to our newsletter and we will keep you updated on new products by email, we will also give you 10% off your first order to welcome you. You can sign up at the bottom of this page.
- Stamping Information
All the numbers and letters are hand stamped letter by letter or number by number using old fashioned metal punches. It is not machine engraved and will not be perfectly aligned and straight. We think this adds to its unique charm and creates a piece that is bespoke to you
- I have received a gift and I don’t like it. What shall I do?
Unfortunately we are only able to process returns and refunds when dealing with the original purchaser of the goods. This is to protect the security interests of the original purchaser. If you are unhappy with your gift, please inform the original purchaser so that they can return the gift to us for a full refund. Or we are happy to exchange the item if you are not comfortable having this conversation
- Data Privacy?
We have a legal document that sets out of legal policy that complies with the latest privacy policy legislation (GDPR). It can be found here.
To reassure you we only use your details to process your order. We do not hold your payment details. We only send you our newsletter, when you have expressly requested it. And finally we never pass your details on to any one else.
Ordering
- Which cards do you accept?
We accept Visa Debit, Visa Credit, MasterCard, Maestro and Solo cards and Paypal.
- Help! I have ordered the wrong chain length.
That is no problem, we can easily exchange the chain for you. If it is a pendant or locket, just keep hold of everything and just send the chain back to us, wrapped in the white wadding from the box. We can then send you the correct length. If the chain is more expensive we can send you a paypal invoice to pay the difference.
- Problems adding personalised products to your cart?
Select your options from the purple drop down boxes. Then there is a personalised field under the images that needs to be complete, the information that needs to be added to the message field is written above the white box. Then press save (under the white personalised box). If you are happy those are the option, press the blue “add to cart”.
- Can I order over the phone?
We are happy to discuss any requirements you have over the phone or by email. When it comes to placing an order particularly for personalised items, we strongly suggest ordering online. That way both of us will have a written record of your order.
However, if your computer is having one of those days and you’re at the end of your tether, get in touch with us and we can do everything we can to help.
- Do you accept orders placed from abroad?
Yes we do. Payment for orders can only be made in pounds sterling (£) using one of the following payment cards: Visa, MasterCard, Solo, Switch, Visa Debit, Visa Electron and Switch.
- Is it safe to order online?
We use an industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other buy generic flagyl critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event that someone else intercepts it.
Every time you enter an area of our website that requires sensitive information such as your credit card details, a padlock will appear at the bottom of your screen, indicating that the site is secure. SSL encrypts your credit card number, name, address, phone number and identification number as it travels through the internet. This means that it cannot be read by anyone other than the secure server.
Once each payment has been validated and authorisation approved, your card details are deleted. Your card details are not held on the internet.
- When will my account be debited?
Once you have entered all of your billing and delivery address details and order information in the checkout process, you will be asked to enter your payment details. Once you have done this and you click the ‘proceed’ button, your card will then be debited, subject to card approval.
- How will my order be packaged and do you offer a Gift Service?
All Bish Bosh Becca pieces will be beautifully gift wrapped in our branded boxes, black for our women’s range, amethyst for children, and white for bridal. The boxes are tied with a satin or organza and satin ribbon and a gift card included, we are happy to handwrite a special message on the gift card if we are sending it direct for you. This service is free of charge.
For a small charge we offer luxury gift wrap. Perfect if you are short of time and need something special, or we are sending it direct for you.
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We can send directly to your gift recipient.
- I am buying a gift. Can I add a gift message?
Yes. You will have the option, during the checkout process, to add a handwritten gift card to your order free of charge. All you need to do is fill in the gift recipient’s name and the message you would like us to hand write on the gift card and we’ll do all the rest.
Delivery
- How quickly will my order arrive?
Your Bish Bosh Becca order will usually be dispatched next working day by first class Royal Mail which usually takes 1-2 days to arrive. However, this is not guaranteed by Royal Mail and may take longer.
International orders are sent via Royal Mail’s International tracked and signed for service. The carrier outside the UK will depend on the destination country. If tracked and signed for it not available then your order will be sent tracked.
The delivery time varies dependent on destination but generally is up to 7 days for Europe and 10-14 days worldwide. Please see www.royalmail.co.uk for further details.
- What if I need my order really quickly?
We do offer a next day express delivery service and a guaranteed Saturday delivery service within the UK. Simply place your order before 2pm and we'll rush it to you the next day.
- What if I'm not in to sign for the package?
If you are not at home when delivery is attempted, the post office will leave a card and return the package to your local depot for collection or redelivery.
- What happens if my order does not arrive?
All orders are sent tracked. The tracking number is given when your order is dispatched. It can also be found under the order details on your account.
Please see www.royalmail.co.uk to track your order. If you are still concerned please do contact us and we can investigate further.
- Do I have to pay import charges?
Any customs or import duties are levied once your goods reach their destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Bish Bosh Becca will not be held liable for any import charges whatsoever.
Returns
- What happens if I need to return an item?
We appreciate that sometimes you may change your mind about your order, so as long as you return it to us unworn and in its original condition and packaging within 7 days of receipt, we'll organise a refund or exchange for you.
Do please be aware, however, that we cannot, issue refunds or exchanges for personalised items made especially for you unless they're faulty.
We are also unable to refund the cost of the luxury gift wrap or delivery charges.
- How do I return goods?
Please see our Returns Policy.
- What happens if I order the wrong size and need to exchange it?
That's fine, as long as the item hasn't been personalised especially for you, and is returned unworn with all the original packaging and receipt within 28 days of purchase.
We strongly recommend returning goods by using the Royal Mail 'Signed For' service as we cannot be responsible for goods that are lost or damaged in transit.
