Returns Policy

Bish Bosh Becca endeavours to supply the highest quality goods and service and operates a simple returns policy.

If you are not happy with anything you buy from Bish Bosh Becca we will be happy to exchange or refund providing the items are returned complete, in perfect condition and in their original packaging. All items that are made to order or made to measure are non-returnable, unless they are faulty.

Please note that gift wrapping service charges and any special delivery service charges are not refundable.

Should you wish to return an item then the procedure is as follows:

  • Notify us within 14 days of receipt, by email to info@bishboshbecca.co.uk with details of your order number and item(s) you wish to return BEFORE returning anything back to us.
  • Once your return is authorised, please return the item/s, unworn and in their original packaging. The return must arrive to us WITHIN 14 days from authorisation of your return.

Any item returned outside of this 14 day return period, but received within 30 days of delivery, may be subject to credit at the discretion of Bish Bosh Becca providing goods are in original condition and packaging.

We are only able to process returns and refunds when dealing with the original purchaser of the goods. Although we are happy to exchange such items.

Making Returns

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to:

Bish Bosh Becca, Watergate Farm, Advent, Camelford, PL32 9QL

Telephone: 07974 069245 (International +44 7974 069245)
VAT Registration No: 172 6805 95

Since Bish Bosh Becca cannot be held responsible for goods until they arrive at our premises and unsuitable items are returned to us at your cost, we strongly recommend that you return your item using one of Royal Mail’s tracked services. This will insure you for the value of your goods and will also allow you to track your order via http://www.royalmail.com/.

Refunds

Your card will be refunded within 7 days of us receiving your return and you will receive an email confirmation to let you know. Depending upon the banks and your card issuer, it can take several further days for the refund to appear in your account.

Lost Goods

All orders are sent tracked with Royal Mail. Your tracking number will be given after your order has been dispatched. You can also find the tracking number under the order details in your account.

Please see www.royalmail.co.uk to track your order.

If you are in the UK and you have not received your goods within 7 days of the dispatch email being received, please contact us at info@bishboshbecca.co.uk  We will take up the matter with Royal Mail to rectify the situation.

*Please be aware that it is your responsibility to provide full and correct delivery details including postcode (if applicable). We are unable to accept responsibility for orders which fail to be delivered due to an incomplete or incorrect delivery address or post code.